Hameed Kareem

IT Support and Cloud Administration Professional

LinkedIn

About

Highly motivated IT Support and Cloud Administrator with over 3 years of experience in technical troubleshooting, digital tool support, and administrative coordination. Proven ability to optimize system functionality, enhance user experience, and streamline operations in logistics-heavy environments. Seeking to leverage comprehensive IT expertise to contribute to critical public health initiatives in Nigeria.

Work Experience

Freelance Cloud Admin – Google Workspace & Microsoft 365

Upwork

Feb 2023 - Present

Remote, Remote, NG

Managed cloud service configurations and provided technical support for small businesses, enhancing operational efficiency and client satisfaction.

  • Configured diverse hardware and cloud services for multiple small businesses, including phone systems and email clients, improving operational readiness.
  • Provided critical troubleshooting support for device-based email issues across Outlook and mobile applications, ensuring seamless communication for clients.
  • Executed comprehensive configuration and testing protocols for various devices using structured task sheets and collaborative tools, ensuring reliable deployments.

Admin & CRM Specialist (Hybrid/Remote)

Yakars & Company Nigeria Limited

Jul 2020 - Present

Lagos, Lagos, NG

Coordinated logistics, managed hardware inventory, and maintained CRM records for hybrid teams, optimizing resource management and data integrity.

  • Managed comprehensive logistics for remote and in-person team activities, including critical hardware inventory, ensuring efficient resource allocation.
  • Maintained and updated detailed spreadsheets for attendance, inventory, and CRM records, significantly improving data accuracy and reporting capabilities.
  • Coordinated the procurement of essential equipment, including mobile accessories for project teams, ensuring timely availability of necessary resources.
  • Organized and optimized workspaces for weekly team sessions, enhancing productivity and fostering a collaborative environment.

System Administrator (Remote)

xFusion Technologies (kodekloud.com)

Aug 2023 - Sep 2024

Remote, India, IN

Administered and troubleshot Linux servers, ensuring system stability and functionality within structured lab environments.

  • Diagnosed and resolved complex issues on Linux servers and tested system components within structured lab settings, enhancing system reliability and performance.
  • Participated in rigorous test environments, including USB device connectivity, operating system boot sequence checks, and peripheral functionality, contributing to robust multi-device verification workflows.
  • Maintained meticulous documentation of troubleshooting actions, patch updates, and asset logs using spreadsheets and collaborative tools, improving knowledge management and audit trails.

Education

Sociology

University of Abuja

Sep 2016 - Jul 2020

Abuja, Abuja, NG

Certificates

3MTT Cybersecurity Fellow

3MTT

Jan 2025

AWS Certified Cloud Practitioner

Amazon Web Services (AWS)

Jan 2023

ALX Virtual Assistant Program

ALX

Jan 2022

Languages

English

Skills

IT Support & Troubleshooting

  • Mobile Device Testing
  • Android OS Troubleshooting
  • Hardware Accessory Verification
  • Linux Server Troubleshooting
  • System Component Testing
  • Device-based Email Issues
  • Peripheral Functionality Testing
  • Operating System Boot Sequence Checks

Cloud Administration

  • Google Workspace Administration
  • Microsoft 365 Administration
  • Cloud Services Configuration
  • DNS Administration
  • Email Administration
  • AWS Certified Cloud Practitioner

Data Management & Documentation

  • Data Logging
  • Microsoft Excel
  • Spreadsheet Documentation
  • Inventory Tracking
  • Asset Sorting
  • CRM Records Management
  • Detailed Documentation
  • Patch Updates
  • Asset Logging
  • Collaborative Tools

Operations & Logistics

  • Administrative Coordination
  • Workspace Setup
  • Daily Cleanup Support
  • Logistics Management
  • Hardware Inventory Management
  • Equipment Procurement
  • Multi-device Verification Workflows
  • Office Administration

Project & Team Collaboration

  • Team Collaboration
  • Communication
  • Structured Verification Environment
  • Cross-functional Collaboration
  • Project Team Coordination

Device Management

  • Android Phone Handling
  • Phone Categorization
  • Phone Labelling
  • USB Device Connectivity
  • Battery Health Testing
  • Accessory Inspection